At Book 13 Silver Cabs, we understand that plans can change. This Cancellation & Refund Policy explains how cancellations and refunds are handled for our taxi services in Melbourne, including airport transfers, corporate transfers, parcel deliveries, hotel transfers, wedding transfers, and event transfers.
1. Booking Cancellations
- You can cancel your booking through our website, app, or by contacting us directly at 1300 545 888 or booking13silvercabs@gmail.com.
- Cancellations must be made at least 24 hours before the scheduled pickup to avoid cancellation fees.
- For cancellations made within 24 hours of the scheduled pickup, a cancellation fee may apply.
2. Refunds
- Refunds for eligible cancellations will be processed using the original payment method.
- Refunds may take 3–7 business days to appear in your account, depending on your payment provider.
- If a service cannot be provided due to reasons beyond our control (e.g., extreme weather, road closures), we will contact you to reschedule or issue a full refund.
3. No-Shows
- If a passenger does not show up at the scheduled pickup location without prior notice, the booking may be considered a no-show, and a fee may apply.
- No-show fees are determined based on the service type and distance.
4. Changes to Bookings
- You can request changes to your booking, such as pickup time or location, by contacting us at 1300 545 888 or booking13silvercabs@gmail.com.
- Changes are subject to availability and may affect the fare.
5. Special Services
- For wedding, event, and corporate transfers, cancellation policies may differ. Specific terms will be provided at the time of booking.
6. Contact Us
If you have questions about cancellations or refunds, or if you need assistance, please contact us:
Book 13 Silver Cabs
Email: booking13silvercabs@gmail.com
Phone: 1300 545 888
Address: Melbourne, Australia
