Welcome to Book 13 Silver Cabs. By using our services, you agree to the following terms and conditions. These terms apply to all services provided by our taxi company in Melbourne, including airport transfers, corporate transfers, parcel deliveries, hotel transfers, wedding transfers, and event transfers.
1. Booking and Payments
- All bookings can be made through our website, app, or by contacting us directly at 1300 545 888 or booking13silvercabs@gmail.com.
- Payment must be made at the time of booking or as agreed. We accept major payment methods.
- Prices are subject to change. Any change in fare will be communicated at the time of booking.
2. Cancellations and Refunds
- Cancellations must be made at least [specify time, e.g., 24 hours] before the scheduled pickup to receive a full refund.
- Late cancellations or no-shows may incur a cancellation fee.
- Refunds, if applicable, will be processed using the original payment method.
3. Passenger Responsibilities
- Passengers are responsible for arriving on time at the pickup location.
- Passengers must provide accurate information for bookings, including addresses and contact details.
- Passengers must comply with the driver’s instructions for safety and legal reasons.
4. Luggage and Parcel Delivery
- We transport luggage and parcels responsibly. However, we are not responsible for loss or damage to fragile or valuable items unless otherwise agreed.
- Parcel delivery services are subject to size and weight restrictions.
5. Safety and Conduct
- Drivers are trained to prioritise safety and follow all traffic rules.
- Passengers must behave respectfully and safely. Bookings may be refused if passengers behave in a threatening or unsafe manner.
6. Service Limitations
- We strive to provide reliable and timely service; however, delays may occur due to traffic, weather, or other unforeseen circumstances.
- Book 13 Silver Cabs is not responsible for missed appointments, flights, or events caused by delays outside our control.
7. Privacy and Personal Information
- By using our services, you agree to our Privacy Policy. We collect and use personal information only to provide and improve our services.
8. Changes to Terms
- We may update these terms and conditions at any time. The updated version will take effect immediately upon posting on our website.
9. Contact Us
If you have any questions regarding these Terms & Conditions or our services, you can reach us at:
Book 13 Silver Cabs
Email: booking13silvercabs@gmail.com
Phone: 1300 545 888
Address: Melbourne, Australia
